Frontline Services
Complete list of frontline services offered by Malungon Water District — fees, requirements, and step-by-step procedures.
📋
Total Services
11
📞
Customer Hotline
(083) 552-3824
📱
Mobile
09177097576
🕐
Office Hours
Mon–Fri 8AM–5PM
Detailed Service Information
1
🔧New Service Connection Application and/or Transfer of Service Connection
FEE
₱ 150.00 (Assessment/Survey) + ₱ 6,000.00 (Est. Materials)
PROCESSING
5–10 working days
Fee Breakdown
Assessment / Survey Fee₱ 150.00
Estimated Materials Fee₱ 6,000.00
Requirements
- Accomplished application form
- Proof of ownership or lease contract
- Valid government-issued ID
- Barangay clearance
Procedure
- Submit accomplished application form to Customer Service
- Pay assessment/survey fee at the cashier
- Wait for site inspection and survey by technical staff
- Receive billing for materials and installation fees
- Pay required fees and await installation schedule
- Service connection installed by field personnel
2
⚡Meter Reconnection
FEE
₱ 100.00 – ₱ 180.00
PROCESSING
Same day – 1 working day
Fee Breakdown
Temporarily Disconnected₱ 100.00
Meter Disconnected₱ 180.00
Requirements
- Proof of payment of outstanding balance
- Valid government-issued ID
Procedure
- Settle outstanding balance at the cashier
- Pay reconnection fee
- Submit receipts to Customer Service
- Reconnection carried out by field personnel
3
🔍Request for Meter Test
FEE
₱ 150.00
PROCESSING
3–5 working days
Fee Breakdown
Meter Test Fee₱ 150.00
Contact for Request09488090084
Requirements
- Written request or accomplished form
- Latest water bill
- Valid government-issued ID
Procedure
- Submit written request at Customer Service
- Pay meter test fee at the cashier
- Technical personnel conduct the meter test
- Receive written result of meter test
4
💧Payment of Account with Water Bill
FEE
Amount Due
PROCESSING
Immediate
Requirements
- Water bill stub or account number
Procedure
- Present water bill or provide account number at the cashier
- Pay the amount due
- Receive official receipt
5
💳Payment of Account without Water Bill
FEE
Amount Due
PROCESSING
Immediate
Requirements
- Account number or registered name
- Valid government-issued ID
Procedure
- Provide account number or registered name to the cashier
- Cashier verifies outstanding balance
- Pay the amount due
- Receive official receipt
6
🚫Request for Temporary Disconnection of Water Meter
FEE
No Fee
PROCESSING
1–2 working days
Requirements
- Accomplished request form
- Valid government-issued ID
- No outstanding balance
Procedure
- Submit accomplished request form at Customer Service
- Wait for processing and approval
- Temporary disconnection carried out by field personnel
7
📝Request for Change in Account Information
FEE
No Fee
PROCESSING
1 working day
Requirements
- Accomplished request form
- Valid government-issued ID
- Supporting documents (e.g., marriage certificate for name change)
Procedure
- Submit accomplished form with supporting documents to Customer Service
- Wait for verification and processing
- Receive confirmation of updated account information
8
📊Verification of Water Bill – High Consumption
FEE
No Fee
PROCESSING
2–3 working days
Requirements
- Water bill with questioned high consumption
- Valid government-issued ID
Procedure
- File complaint at Customer Service or via hotline
- Technical personnel conduct site inspection
- Receive written findings and recommendation
- Bill adjustment issued if discrepancy is confirmed
9
🔎Verification of Water Bill – Erroneous Reading
FEE
No Fee
PROCESSING
2–3 working days
Requirements
- Water bill with questioned meter reading
- Valid government-issued ID
Procedure
- File complaint at Customer Service
- Meter re-reading conducted by billing personnel
- Bill adjustment issued if discrepancy is confirmed
10
🛠️Repair of Water Service Connection Leakages After Meter
FEE
No Fee
PROCESSING
1–3 working days
Requirements
- Accomplished complaint form
- Valid government-issued ID
Procedure
- File complaint at Customer Service or via hotline
- Technical team conducts site inspection
- Repair work carried out by maintenance personnel
11
🚰Request for Inspection due to Low Water Pressure or No Water Supply
FEE
No Fee
PROCESSING
Same day – 1 working day
Requirements
- Complaint filed at Customer Service or via hotline
Procedure
- File complaint in person or by phone/hotline
- Technical personnel dispatched for inspection
- Issue resolved or written report of findings provided
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