ISO 9001:2015
Malungon Water District's Quality Management System certified under ISO 9001:2015 standards.
Quality Management System
The Quality Management System (QMS) of Malungon Water District was developed through careful examination of existing systems with improvements made to comply with ISO 9001:2015 standards.
Our approach involves identifying internal and external organizational issues and understanding the needs and expectations of all stakeholders — from customers to regulatory bodies.
The QMS defines operating methods for quality control across all departments, embodying the company's Quality Policy as established by top management, and is periodically reviewed to drive continual improvement.
The PDCA Cycle
Our process approach using the Plan-Do-Check-Act cycle for continual improvement.
Establish the objectives, risk treatments & processes necessary to deliver results in accordance with the organization's quality policy.
Implement the planned processes to achieve the intended outcomes and deliver quality water services.
Monitor and measure processes and the resulting services against policies, objectives, and requirements. Report results.
Take actions to continuously improve process performance and address any deviations or non-conformities identified.
Why ISO 9001:2015 Matters
Standardized processes ensure consistent delivery of safe, potable water to every customer.
Regular audits and performance reviews help identify areas for improvement.
QMS ensures customer requirements are identified and consistently met.
All processes comply with statutory and LWUA regulatory requirements.
The PDCA cycle drives ongoing improvements across all departments.
Proactive risk identification and treatment protects service continuity.